How much does shipping cost?
USA / Canada Shipping
Standard Shipping (with tracking) - From $22 to $56
Standard Shipping (with tracking) on orders over $75 - FREE
(ALLOW EXTRA TIME FOR YOUR DELIVERY TO ARRIVE DUE TO COVID-19)
How long is shipping?
Processing time is 72 hours (business days)
International Shipping to USA / Canada is 5-10 days (business days)
Business days are Monday to Friday
There are shipping delays reported in the USA and Canada, please allow extra time for your package to arrive. Some customers may experience shipping delays due to the Covid-19 global health pandemic, especially if your city or country is in quarantine or lockdown. All orders are sent with a tracking link to confirm delivery and a signature is required. Please note that we are not liable for any possible customs / tax charges payable upon delivery.
Like It On Top is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has left the United Kingdom.
We are not liable for lost packages where tracking status indicates "item delivered". However, your package may be considered lost after 15 business days, if still not delivered. Please email your 4 digit order number to LikeItOnTopSkin@gmail.com so that we can investigate further and re-ship your package.
Can I change my postal address?
We will do our best to amend incorrect addresses once your purchase has been made. If the address is incorrect, please place a new order so that we can cancel the order with the incorrect address. This must be done within 1-2 hours.
Do you offer discounts?
Yes, subscribe for 10% off first order. This discount is available for first time customers only. Limited to one discount per customer.
Yes, send us a review with a before/after pictures for 25% off next order. This discount is available for existing customers only. Limited to one discount per customer.
Discounts must be entered at the time of purchase. We are unable to add discount codes after your purchase has been made. Please note that only one discount code may be used at any one time.
Do you offer refunds?
We do not offer refunds or accept returns unless products are faulty. If this is the case, please notify us within 7 days of receipt for an exchange. We do not refund or exchange products if it has caused a reaction. Please ensure that you do a patch test on a clear area of skin for at least three days prior to adding the products to your daily skincare routine.
Damages and issues
Please inspect your order upon receipt and contact us immediately, with imagery, if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please report any errors within 7 days of delivery. Unfortunately, we cannot accept returns on any items or gift cards. You can always contact us with any questions at firstname.lastname@example.org.
What are your products packaged with?
Our handmade products are packaged in glass bottles and glass jars. The plastic serum, spray and pipette lids are all 100% recyclable. Large orders are shipped in recycled cardboard boxes and smaller orders are shipped in yellow bubble padded envelopes. All product containers and packaging materials are 100% recyclable and therefore sustainable.
How should I use the 4-Step Kit?
1. use (dirt cleansing) to protect against dirt by removing any build-up of oils and make-up. Apply 2-3 drops of Filth into the palm of your hand and rub into face using circular motions. There isn’t much lather. You can also use it on a dry face with cotton wool to remove makeup.
2. use (double cleansing) for double skin cleansing protection to even skin tone and reduce hyperpigmentation. Pump 2-3 squirts of Stroke into your hand and apply to face wet and rubbed to lather in a circular motion on the skin. Rinse with warm water and pat dry.
3. use (toning) for toning protection to strengthen the skin's outer layer by resetting pH balance. Spray 2-3 squirts directly on to your face and then wipe with cotton wool.
4. use (oil cleansing) to maintain skin's hydration to support with acne, hyperpigmentation, uneven skin tone and plumping. Sustain may be applied to a dry face after cleansing and toning. Squeeze the pipette directly on to your face (3-4 drops) and then massage into the skin.
Should I do a patch test?
Yes, we always recommend doing a patch test on a clear area of skin for at least three days. All products are handmade, natural and vegan. Essential oils are widely recognised as safe and effective, however it is possible for an oil to cause sensitisation or an allergic reaction. Please do a patch test before use. If you get any irritation, such as redness, itching, blisters, or swelling discontinue use.
How long before I see results?
Everyone's skin is unique, so the time frame will differ from person to person. It takes about a month for your skin to completely renew. Most of the time, you'll start to see progress in your complexion within the first 30 days, although many customers see a change in their skin within just 2-3 days of using Like It On Top. However, please remember that spots begin deep below the surface of your skin and could take up to eight weeks to surface. Some people may experience a skin purge (breakout) within four to six weeks of starting a new skin care routine. If you don't see significant improvement after eight weeks, it could be that you need to adjust the frequency of application.
How long do the products last?
Our products are handmade in very small batches using all natural ingredients. Please start using each product immediately after receiving your package. Be sure to store your jars in a cool, dry and dark place. We recommend exactly how to use each product and how often they should be used. If you are following the directions for your skincare routine, you’ll need to re-order most of our products within less than 3 months. If you have excess product remaining after 3 months of opening, then you need to ensure that you’re following the directions and keeping up with your skincare routine.
How can I get in touch?
Like It On Top (LIOT Ltd)
PO Box 77765